Hiring Versus Outsourcing: The Best Choice for Your Business Needs
You have been relentlessly utilizing the best marketing strategies to help your business get back to pre-pandemic levels, and with great success. All your hard work is starting to pay off, as you are now seeing a consistent flow of customers purchasing your brand of...
Simple Tips for Effective Call Center Customer Service Training
Call centers are essential to many businesses as they serve as the frontline of communication between customers and the company. Thus, it is crucial to train call center agents to provide excellent customer service. In New York, where there is a high demand for...
VoIP Phones in New York City
VoIP, Voice over Internet Protocol, is a technology that provides users the opportunity of making calls using the internet, rather than making calls using a conventional analog telephone system. VoIP works by converting sound into digital communication, then...